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This qualitative design research published in Pervasive Health 2019. Please refer to this pdf or the ACM DL page for the details.

OVERVIEW

Motivation

Stakeholders, such as college campus administrators and clinicians, are committed to alleviating students’ mental health concerns and the campus’ mental health climate, but they suffer from a lack of timely and actionable information. Research has revealed that student personal data, such as self-tracking and social media data, can provide in-situ insights about students’ mental health states. However, how they can support stakeholders’ goals remains unexplored.

Method

I interviewed campus administrators (N=12) and on-campus clinicians (N=9) to understand their needs and current practices. Then through a paper prototype, we gather design suggestions for stakeholder-facing dashboards.

Results & Design implications

  • Social media can be a potentially useful resource for understanding student mental health despite concerns of data reliability and interpretability

  • The dashboards need to assuage stakeholders’ concerns around bias and intelligibility of the visual presentations, which can become barriers to future adoption

  • Ethical considerations, particularly securing privacy of student data, need to be salient in the design